Hey, sorry for the late reply, I've only just seen your post. Does the problem still occur? Let me know if I can help.

Thanks

It seems that there were some connection issues in the past – I was affected too, so I definitely see where you're coming from. I believe Mineplex has already tried to mitigate these bugs, and their developers continue to work on it. If you still cannot connect to the server at all,

• Make sure your internet connection is stable. You could restart your router if you notice crashes or slow download speeds regularly, especially on other websites.

• Check if your Minecraft version is up to date. The Bedrock server only supports newer versions I believe, while the Java edition allows you to join with anything between 1.8-1.16.

• Try to join other servers to determine whether the problem is on Mineplex's side.

• Additionally, note that relaunching the game and/or logging out and back into your account may prove to be helpful too.

If you are certain that the problem is on Mineplex's side, then feel free to submit a bug report at mineplex.com/bugs, and the Quality Assurance team will take a look at it. Additionally, you can also contact a staff member to determine whether you have been banned – normally however, you would see a ban screen with more information if this was the case.

If there's anything else I can do to help, please let me know. I hope you can get everything to work again :)